FAQs

I made a mistake on my shipping address, can I change it?

Generally, you can change your shipping address within 24 hours. Make sure to contact us immediately with your order number, and the correct address. The more information you provide, the sooner we can change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.

Make sure you type ‘Urgent: Change Order Details’ in the subject line. Any other title may cause delay in the delivery of your order.

Please keep in mind that your order may already have been dispatched. In this case, we won't be able to send you another one so it’s best to contact the postal service.

 

Will I get a tracking number after making an order?

Yes! all orders will include a tracking number. It will automatically be sent to your email. You can track your order directly at our site.

If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 5-9 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.

 

How do I track my order?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 1 - 4 days for the tracking information to show up. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.


How Long does shipping take?

Australia: 4 - 14 days

New Zealand: 6 - 14 days

Rest of the world: 10 - 15 days

 

Can I return or replace my order If damaged or wrong size?

Yes, please contact us within 30 days of delivery and we will help fix whatever problem is. If you wan't a refund, you will receive refund. If you need to exchange sizes, confirm the new size wanted and we will sort it out.